Betmac review for UK players

Opening an account at Betmac

Verdict: the account rules are strict. The minimum age is 18, and only one account per person is allowed: one name, one account, one IP address. The casino reserves the right to decline a withdrawal request if verification of identity, age, location and phone number is not complete. It may ask for these documents:

• A copy of an identity document: ID, driving licence or passport.
• A copy of a utility bill (gas, electric, water or landline phone) that is no more than 3 months old, with the name and address registered on the account.

Who runs Betmac

Betmac is operated by Sefiarray B.V., a company registered in Curacao, with company registration number 155219. The same company runs TrustStake, which has its own review.

The Betmac licence

The CGA's Online Gaming License register lists Sefiarray B.V. under a B2C line with the status Assessment in progress. The register lists licensees by company, not by casino brand, which is why we matched on the company. The licence system itself is covered in Curacao licence explained.

For how the register works, see The CGA register explained.

Welcome offer and wagering

The welcome offer in the grid is claimed by selecting the bonus in the deposit section and making a qualifying deposit of at least €20. Deposits made in cryptocurrency do not qualify.

The wagering requirements apply to the bonus and any bonus winnings. On the free spins they apply to the winnings from the spins. The maximum bet while a bonus is active is €5 per spin or €0.5 per bet line. Unused bonuses and free spins reach their expiry after 7 days and 2 days respectively once credited. The most that can be converted from a bonus or bonus winnings is €5000.

Games count towards the wagering requirements as follows:

A reload promotion also runs on Mondays.

What the wagering adds up to

Pick a bonus amount. Each card multiplies it by the wagering the casino states for its welcome bonus, which is how much you would have to bet before the bonus can be withdrawn. This is our calculation from the casino's own terms. It leaves out free spin winnings and games that count less than 100%.

Bonus amount2050100200

Bonus amount 100

• Betmac

  €100 x 35 =

  €3,500

  to bet before the bonus can be withdrawn

  • Also stated: 35x free spin winnings
  • Maximum bet €5 per spin or €0.5 per bet line
  • Time limit: bonus 7 days, free spins 2 days
  • Cashout cap €5000

Payments and withdrawals

The withdrawal conditions for a card player run in this order:

1. Deposit with VISA, Mastercard or ApplePay.
2. Complete the verification checks.
3. Request the withdrawal by Bank Transfer. It is the only withdrawal route for deposits made by card or ApplePay, and it has a minimum of €100 per withdrawal request.

The withdrawal limits in the grid have one exception: VIP players can be entitled to higher withdrawal levels if agreed. Approval typically takes 24-48 hours, though some may be instant. The casino cannot be held liable for the time payments take.

Processing fees may be charged on withdrawals, and they are clearly stated when you make the request.

Games and studios

The games page lists these studios: Booming Games, Felix Gaming, Amigo Gaming, PG Soft, ICONIC21, BetSolutions, Vivo Gaming, Booongo, Evolution, Endorphina, Spinomenal, INOUT, TaDa Gaming, Microgaming, ShadyLady, Amatic, Belatra, Yggdrasil, Betsoft, NetEnt, Play’n GO, Evolution Gaming, Hacksaw Gaming, Quickspin, Fantasma and Relax Gaming.

Live dealer games stream from land-based casinos with professional croupiers. The live game shows named are Dream Catcher Live, Gonzo’s Treasure Hunt Live and Deal or No Deal Live. The jackpot games named are Book of Atem WowPot, Wheel of Wishes, Major Millions, King Cashalot and Age of the Gods: King of Olympus.

The casino says reputable regulatory bodies test its games for fairness and that RNG makes each spin independent. Mobile play runs in the browser on Android and iOS, and there is no official app to download.

Support and account rules

Account requests go to the support team directly. Complaints go to customer service, which escalates them inside the company where needed and keeps the player informed to a reasonable level. A player can take an unresolved dispute to Curacao eGaming. What that route can and cannot do is covered in Are Curacao casinos safe for UK players?

Betmac reserves the right to charge an account management fee of 10 EUR per month, or the equivalent in another account currency, on any inactive account. An account is specific to the brand it was opened with and does not extend to sister sites or affiliated entities operated by the platform.

Our take

Our research team tests casinos and checked every fact on this page against Betmac's own pages and the CGA register. The rating rests on four of six criteria: Games and VIP and loyalty were left out of the score. To compare it with the others, see All Curacao casinos we review for UK players. The highest rating on the site belongs to Roobet, at 3.8 out of 5.

Pros

• Live chat support, scored 4 of 5.

Cons

• Bonuses scores 3 of 5, because of the wagering requirement on the welcome offer.
• Account and safety scores 1 of 5.
• Mobile scores 3 of 5.

Safer gambling

Two tools are on offer. A Deposit Limit caps the funds you can deposit, and a Time Out blocks you from the casino for a period you choose. A Time Out or self-exclusion on one account does not automatically extend to accounts on other brands or sister sites.

GamStop covers sites licensed in Great Britain, not this casino. A casino abroad is never a way around a self-exclusion. For UK help services, see Responsible gambling for UK players.

If you think we are wrong

If a casino changes a term, or a fact on this page is wrong, our team reads the casino's own page or the register again and corrects the page. How to check a Curacao casino licence explains our method. Corrections can be sent to info@curacaocasinosuk.co.uk.