TrustStake review for UK players

Opening an account at TrustStake

The minimum age is 18. Every account must be verified for age, fraud prevention, payment processing and promotion restrictions, and the casino may ask for copies of these documents:

• a personal identification document (ID, driver's licence or passport)
• a utility bill (gas, electric, water or landline phone) not older than 3 months, with the name and address registered on the account

Only one account per person is allowed (one name, one account, one IP address), and the casino closes all accounts at once if it finds more than one.

Who runs TrustStake

The terms name Sefiarray B.V., a company registered in Curacao, as the operator of the site. The company registration number printed there is 155219. The same company runs Betmac, which has its own review.

The TrustStake licence

The Curacao Gaming Authority publishes an Online Gaming License register. It lists licensees by company, not by casino brand, so we matched on the company name and number the casino prints. The Sefiarray B.V. line is the match. The licence system itself is covered in Curacao licence explained.

For how the register works, see The CGA register explained.

Welcome offer and wagering

Bonuses are claimed by selecting the bonus in the deposit section and making a qualifying deposit. Deposits made in cryptocurrency do not qualify for the welcome offer. The free spins are on Sakura Fortune, 50 credited at once and 50 after 24 hours.

The wagering requirements apply to the bonus and any bonus winnings, which must be wagered before they convert to withdrawable funds. Check the conditions shown when you claim.

The bonus and its funds can only be used on slots. Slot bets count 100% towards the requirement. Roulette bets on both black and red do not count, and neither do bets on the slot "Gamble" feature.

• Maximum bet: €5 per spin or €0.5 per bet line while a bonus is active.
• Expiry: unused bonuses expire 7 days after crediting and free spins 2 days, unless otherwise stated.
• Cap: the most that can be converted from a bonus or its winnings is €5000.

A €100 Monday reload and a points-based loyalty programme are also listed. Daily cashback pays on the previous day's real-money net losses on slots, with a cap of €250 and a minimum of €5. It comes as a cash bonus with zero wagering and must be claimed before 23:59 UTC on the day it is issued.

What the wagering adds up to

Pick a bonus amount. Each card multiplies it by the wagering the casino states for its welcome bonus, which is how much you would have to bet before the bonus can be withdrawn. This is our calculation from the casino's own terms. It leaves out free spin winnings and games that count less than 100%.

Bonus amount2050100200

Bonus amount 100

• TrustStake

  €100 x 45 =

  €4,500

  to bet before the bonus can be withdrawn

  • Also stated: 35x bonus plus deposit; 35x free spin winnings
  • Maximum bet €5 per spin or €0.5 per bet line
  • Time limit: free spins 2 days
  • Cashout cap €5000

Payments and withdrawals

Apple Pay is also listed as a deposit method.

The withdrawal conditions matter more than the deposit list. Players who deposit with VISA, Mastercard or Apple Pay can only withdraw by bank transfer, and the minimum for a bank transfer withdrawal is €100. The withdrawal limits in the fact box are the standard ones, and VIP players can be entitled to higher levels if agreed. The casino may charge a fee for processing a withdrawal, clearly stated when you make the request. It cannot be held liable for how long payments take.

Games and studios

The library also holds crash games. Live tables cover roulette, blackjack and baccarat, streamed with real dealers, in several versions for different stakes.

The platform is fully browser-based and works on desktop, mobile and tablet, with no app to download.

Other studios listed are Booming Games, Spinomenal, TaDa Gaming, ICONIC21, Vivo Gaming, Booongo, Felix Gaming, ShadyLady, Amatic, Belatra, INOUT, PG Soft, Endorphina, BetSolutions, Betsoft, Amigo Gaming, Evoplay and Quickspin.

Support and account rules

Self-exclusion and longer time-outs are requested by email. Complaints go to customer service by email, and a player can bring an unresolved dispute to Curacao eGaming. What that route can and cannot do is covered in Are Curacao casinos safe for UK players?

The casino reserves the right to charge a dormant account fee of 10 EUR per month (or the equivalent if the account is in another currency) on inactive accounts. An account is specific to the brand it was opened for and does not extend to sister sites or affiliated entities.

Our take

This review comes from our casino team, who test casinos and check each site's terms line by line. To compare it with the others, see All Curacao casinos we review for UK players. The highest rating on the site belongs to Roobet, at 3.8 out of 5.

The rating in the fact box rests on five of six criteria. VIP and loyalty is left unscored.

Pros:

• Games scores 4 of 5, the best area in our rating.

Cons:

• Bonuses scores 1 of 5, because of the wagering.
• Account and safety scores 2 of 5, because the register line shows an assessment in progress.
• Support scores 2 of 5, with no live chat.
• Mobile scores 3 of 5.

Safer gambling

The tools on offer are deposit limits, time-out periods and self-exclusion. A self-exclusion or time-out on one account does not automatically extend to accounts on other brands or sister sites.

GamStop covers sites licensed in Great Britain, not this casino. A casino abroad is never a way around a self-exclusion.

For UK help services, see Responsible gambling for UK players.

If you think we are wrong

When a casino changes a term, or a fact here is wrong, our team reads the casino's own page (or the register) again and corrects this page. How we check is set out in How to check a Curacao casino licence. Corrections can be sent to info@curacaocasinosuk.co.uk.